Privacy Policy

Betable Ltd is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data.

1. Introduction

Effective: 23rd March 2026

Betable Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this Website, ("Our Website") and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Website immediately.

2. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account" means your account with us as is required to access and/or use certain areas and features of Our Website;

"Cookie" means a small text file placed on your computer or device by Our Website when you visit certain parts of Our Website and/or when you use certain features of Our Website. Details of the Cookies used by Our Website are set out in section 13, below;

"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

"personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Website. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation ("GDPR"); and

"We/Us/Our" means Betable Limited of Suite 3.05, COLONY Jactin House, 24 Hood Street, Manchester, M4 6WX, United Kingdom

3. Information About Us

3.1 Our Website is owned and operated by Us.

3.2 Our Data Protection Officer can be contacted through any of the contact details listed in the "Support" page of Our Website. Please title any such request "For the Attention of the Data Protection Officer", so that your query can be correctly handled.

4. What Does This Policy Cover?

This Privacy Policy applies to your use of Our Website, and any other sites where you may have an account with Betable Limited. Our Website may contain links to other Websites. Please note that We have no control over how your data is collected, stored, or used by other Websites and We advise you to check the privacy policies of any such Websites before providing any data to them.

5. Your Rights

5.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

5.1.1 the right to be informed about Our collection and use of personal data; 5.1.2 the right of access to the personal data We hold about you (see section 12); 5.1.3 the right to rectification if any personal data We hold about you is inaccurate or incomplete; 5.1.4 (subject to section 6.5) the right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you; 5.1.5 The right to restrict (i.e. prevent) the processing of your personal data; 5.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); 5.1.7 The right to object to Us using your personal data for particular purposes; and 5.1.8 your rights with respect to automated decision making and profiling.

5.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

5.3 For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.

6. What Data Do We Collect?

Depending upon your use of Our Website, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

6.1 name; 6.2 date of birth; 6.3 gender; 6.4 contact information such as email addresses and telephone numbers; 6.5 demographic information such as post code; 6.6 financial information such as credit / debit card numbers, bank statements and/or salary evidence, and information about prior CCJs or Insolvencies; 6.7 IP address; 6.8 web browser type and version; 6.9 operating system; and 6.10 your credit score, and the results of screening conducted against registers of Politically Exposed Person(s) and sanctioned individuals.

7. How Do We Use Your Data?

7.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.

7.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

7.2.1 Providing and managing your Account; 7.2.2 Providing and managing your access to Our Website; 7.2.3 Personalising and tailoring your experience on Our Website; 7.2.4 Supplying Our services to you; 7.2.5 Personalising and tailoring Our services for you including providing you with information about promotional offers from other brands with which we are affiliated; 7.2.6 Replying to calls or emails from you; 7.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by adjusting your setting in your Account); 7.2.8 Market research; and 7.2.9 Analysing your use of Our Website to enable Us to continually improve Our Website and your user experience. 7.2.10 Complying with our regulatory duties, obligations and responsibilities including under the Gambling Act 2005 (Great Britain) as updated from time-to-time.

7.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, or post with information, news and offers on Our services.

7.4 Subject to section 7.5, you have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it subject to the rules set out by the GDPR.

7.5 In certain circumstances, We may not be able to comply with your request to be forgotten where your personal data is being processed for the following reasons: (a) to comply with a legal obligation for any applicable official authority; (b) the exercise or defence of legal claims; or (c) any other circumstance which would have an equivalent effect.

We retain your personal data for a minimum period of five (5) years after you have closed your Account in order to deal with unsettled wagers or complaints, as required by the Gambling Commission. Where you have initiated a self-exclusion agreement, we retain your data for a further period of seven (7) years after the expiry of your self-exclusion agreement.

7.6 We only keep your personal data for as long as We need to in order to use it as described above and/or for as long as We have your permission to keep it.

8. How And Where Do We Store Your Data?

8.1 Your data is stored either on physical servers based in Gibraltar, or on cloud servers hosted by third-parties (for example, Amazon Web Services and Microsoft Sharepoint). Your data may be stored outside of the European Economic Area ("the EEA") including but not limited to India. You are deemed to accept and agree to this by using Our Website and submitting information to Us. All data stored outside of the EEA is treated as safely and securely as it would be within the UK and under the GDPR.

9. Do We Share Your Data?

9.1 We may share your data with other companies for data processing purposes in line with this Privacy Policy. This includes Our holding company, its subsidiaries, our supplier(s), on request of any applicable regulatory authority, and the owner of the gaming site.

9.2 We may sometimes contract with third parties to supply services to you on Our behalf. These may include age verification, payment processing, search engine facilities, advertising, and marketing. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights.

9.3 All parties listed above are contracted to manage, store, and use your data in full compliance with the GDPR.

9.4 We may compile anonymised statistics about the use of Our Website. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of applicable laws.

9.5 In certain circumstances, We may be legally required to share certain data held by Us, for example, where We are involved in legal proceedings or complying with a court order or governmental authority.

9.6 In order to correctly manage your account, we supply some of your personal information to Creditsafe and Transunion. You can discover more about Creditsafe's data processing at https://www.creditsafe.com/gb/en/legal/privacy-policy.html and Transunion's data processing at https://www.transunion.co.uk/legal-information/bureau-privacy-notice.

10. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

11. How Can You Control Your Data?

11.1 When you submit personal data via Our Website, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Your Right To Withhold Information

12.1 You may access certain areas of Our Website without providing any data at all. However, to use all features and functions available on Our Website you may be required to submit or allow for the collection of certain data.

12.2 You may restrict Our use of Cookies. For more information, see section 13.

13. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details through the methods listed in Section 2.2 of this policy.

14. Our Use Of Cookies

14.1 Our Website may place and access certain first party Cookies on your computer or device. We use Cookies to facilitate and improve your experience of Our Website and to provide and improve Our services.

14.2 All Cookies used by and on Our Website are used in accordance with current Cookie Law.

14.3 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies.

14.4 The following first party Cookies may be placed on your computer or device: • JSESSIONID – Browser Session Manager (Strictly Necessary) • SessionCorrelationId – Login Session Manager (Strictly Necessary) • gameServerSessionId – Game Session Manager (Strictly Necessary) • hasSeenCookiePrompt – Returning Players (Not Strictly Necessary)

14.5 Our Website uses Google Analytics. This enables Us to better understand how Our Website is used and to continually improve it.

14.6 Analytics Cookies used include: X-Mapping-dleomkfb, FileLocalstorage, EpgCookie, trackingCode, and bonusCode.

14.7 You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. You can also choose to delete Cookies on your computer or device at any time.

15. Contacting Us

If you have any questions about Our Website or this Privacy Policy, please contact us using the details provided in Section 2 of this Privacy Policy. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 13, above).

16. Changes to our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Website. However, we recommend that you check this page regularly to keep up-to-date.

This privacy policy is effective from xxx